Telehealth
Access healthcare online.
Anywhere, anytime.
Let the doctor meet you wherever you are.
Health issues don’t stick to a 9-5 schedule, and neither do we. Whether you need a consultation with a doctor, a routine check-up, medical certificate or script you can book a telehealth services online through us, 24/7 anywhere in Australia.
Video, phone or form based consults available now
Your regular GP
Visit My Care Team™ to see if your regular GPs offer telehealth consults.
On-demand Consult
24/7
via Hola
Talk to the next available doctor. Join a virtual waiting room with an average wait time of under 15 minutes.
From
$46
Short consult (8 minutes)
Weekdays (6am to 8pm AEST): $46
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66
Standard consult (15 minutes)
Weekdays (6am to 8pm AEST): $59
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79
Appointment length
8 or 15 mins
Scheduled consult
24/7
via 24-7MedCare
Choose an appointment at your preferred time and pick a doctor who suits your preferences.
From
$65
Weekdays (7am to 9pm AEST): $65.00
Weekdays (After Hours) (9pm to 7am AEST), Weekends, Public Holidays: $85.00
Appointment length
15 mins
Medical certificates
24/7
via Hola
Request a single day medical certificate issued by a health professional and sent via email. No waiting or talking; results in minutes.
$27
Prescriptions
24/7
via InstantScripts
Request a script-only consult and receive a call back from an Australian-qualified doctor.
$34
Healthengine has partnered with the Telehealth providers featured above and receives fees from its partners.
You can do more than you think with Telehealth
How does it work?
Choose your appointment
Choose an appointment specific to your requirements, whether it be something like a single-day medical certificate, prescription refill, or a mental health treatment plan.
If you have multiple issues to discuss with a doctor or need a diagnosis, choose a consult relevant to how long you think you will need.
Book with confidence
Enter your details to make your booking and securely pay online. You’ll receive a booking confirmation with instructions about what comes next. Depending on the consult you have chosen, you may need to complete an online form which a doctor will review.
Proceed with your consult
If you’ve requested an express prescription consult, a doctor will call you back. For an on demand or scheduled consult you will receive a link to join the consultation via SMS and email. From there, join the virtual waiting room to connect with your doctor. No downloads or software needed.
Receive your documents
At the end of your consultation, if you were issued a medical certificate, mental health treatment plan or referral these will be sent to your email. If you were prescribed medication, you can receive an electronic script (eScript) to your phone or email, or have it sent to a nearby pharmacy.
Choose your appointment
Choose an appointment specific to your requirements, whether it be something like a single-day medical certificate, prescription refill, or a mental health treatment plan.
If you have multiple issues to discuss with a doctor or need a diagnosis, choose a consult relevant to how long you think you will need.
Book with confidence
Enter your details to make your booking and securely pay online. You’ll receive a booking confirmation with instructions about what comes next. Depending on the consult you have chosen, you may need to complete an online form which a doctor will review.
Proceed with your consult
If you’ve requested an express prescription consult, a doctor will call you back. For an on demand or scheduled consult you will receive a link to join the consultation via SMS and email. From there, join the virtual waiting room to connect with your doctor. No downloads or software needed.
Receive your documents
At the end of your consultation, if you were issued a medical certificate, mental health treatment plan or referral these will be sent to your email. If you were prescribed medication, you can receive an electronic script (eScript) to your phone or email, or have it sent to a nearby pharmacy.
Frequently Asked Questions
- Medical advice relating to common ailments (including but not limited to allergies, asthma, bladder infections, bronchitis, cellulitis, cold & flu, diarrhea, infections, respiratory infections, sinusitis, sore throat, UTIs and vomiting)
- Medical advice relating to general health concerns
- Prescriptions (new or repeat)
- Medical certificates
- Pathology, radiology or specialist referrals
- Routine chronic disease check ups
- where you are registered in MyMedicare and the service is provided by your registered practice
- when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months
- where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.
No Controlled Drugs (also referred to as S8 (Schedule 8) medications such as narcotics) or other drugs of addiction (such as Valium) will be prescribed by the Telehealth service. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, lyrica, zolpidem, zopiclone, quetiapine and high strength codeine will also not be prescribed. These medications require close monitoring by your regular doctor. Refusal of prescription requests for these types of medications will not result in a refund of Telehealth consult.
For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in web browser so there’s no need to download any additional software.
If you require a medical certificate it will be sent to you directly via email or SMS as a PDF.
If your doctor is running late the reception staff will call to let you know.
